Robert Aaron Saenz

robertaaronsaenz@gmail.com

OBJECTIVE 
I seek a position where my strong communication, technical and collaboration skills will raise the profile of the team and deliver the right solutions to our partners. I am an extremely curious learner who loves to innovate in service of organizational goals.
 
PROFESSIONAL EXPERIENCE
Interstate Batteries: 
Application Support Engineer – IT @ IB         
(10/15 – current)
•    Responsible for leading the design of processes and KPI’s for Customer Care Center
to drive continuous improvement in our pursuit of World Class Customer Service
•    Create and refine applications to publish KPI’s for new Visual Management boards
Business Intelligence Expert- IT Business Analytics         
(02/12 – 10/15)
•    Led cross-functional team to transition enterprise from manual “spreadmarts” to centralized solution
•    Designed and delivered sales, supply chain, pricing and marketing dashboards to business partners
•    Spoke regularly on the value of smart, beautiful, approachable analytics
•    Served as the front door for our Analytics team to the rest of the company

AT&T/ Cingular Wireless/AT&T Wireless
Sales Performance Reporting Manager - National Sales and Service Centers         
(08/05 – 02/12)
•    Led cross-functional teams to quantify results for 2000 call center reps in 20 national locations
•    Built flexible tools to deliver detailed analytics around new product launches (iPhone, iPad, WP7)
•    Performed value analysis on targeted prospects across retention, product and profitability dimensions
•    Created with business and technical partners expert systems and processes to improve performance
Data Quality & Integrity Developer/Analyst – Sales & Marketing Enterprise Data Warehouse
(07/00 – 08/05) 
•    Built web tools to capture, approve and process requests to data impacting Wireless public financials
•    Designed and maintained intranet sites to establish team identity and publish interactive and easily navigable information (surveys, load status pages, daily audits) 
•    Managed geography structures in the Enterprise Data Warehouse to facilitate consistent churn and revenue reporting for Finance.

EDUCATION
University of Texas at Dallas:
•    Master's of Science in Management Information Systems (2001)
•    Bachelor's of Arts in Literary Studies (1999)

SKILLS
Technical Business Liaison
Writing & Editing
Speaking, Teaching &Training
Product Evangelism
Business Intelligence/ Decision Support/ Analytics (Microstrategy, Microsoft, Hyperion, Business Objects)
Relational Database Systems (Teradata, SQL Server, Oracle, Access)
Web Design and Development (HTML, ColdFusion)
Programming (KSH scripting, C, UNIX)